Shipping policy
Order Cancellation
Please note that once an order is placed, it begins processing shortly after. If you wish to cancel your order, please contact us immediately. If the order has already been shipped, you may request a return after delivery in accordance with our Return & Refund Policy.
Priority + Insured Shipping
If you have selected "Shipping Protection" during checkout, your order will be protected against loss, theft, or damage during transit. Eligible orders may qualify for a replacement shipment or refund after verification.
Lost/Missing Packages
This store is not liable if an incorrect shipping address is provided during checkout. Please ensure that both your billing and shipping information are correct before completing your order. If we have made an error with your shipment, we will take full responsibility and arrange a replacement at no additional cost.
Customs
We are not responsible for any customs fees, import duties, taxes, or additional charges once the items have been shipped. By purchasing from our store, you acknowledge that customs charges may apply when the package arrives in your country.
Shipping Time
Shipping times vary by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-15 Business Days |
| Canada | 7-15 Business Days |
| United Kingdom | 7-15 Business Days |
| Europe | 7-15 Business Days |
| Australia & New Zealand | 10-20 Business Days |
| Asia | 5-12 Business Days |
| Middle East | 8-18 Business Days |
| Africa | 10-25 Business Days |
Maximum delivery time: 30 business days.
This does not include our 1-3 business day processing time.
All shipping times exclude customs clearance delays, severe weather conditions, and carrier-related delays.
Tracking Information
You will receive an email with a tracking number once your order has been shipped. Please allow 24-72 hours for tracking information to update within the carrier's system.
My Tracking Says "No Information Available At The Moment"
For some shipping carriers, it may take 2-5 business days for tracking information to appear after shipment. If your order was shipped more than 5 business days ago and there is still no tracking update, please contact our support team for assistance.
Need Help?
If you have any questions regarding your order or shipment, please contact us at:
Email: support@gluome.com
Our customer support team will be happy to assist you.